Your personal information matters. This Privacy Policy explains exactly what data cv999 collects from Pakistan players, how it is used, who it is shared with, and what controls you have over your own information.
Key principles that guide how cv999 handles every piece of personal information it holds
All personal data stored on cv999 systems is protected with industry-standard encryption. Payment details, identity documents and account credentials are never stored in plain text and are accessible only to authorised personnel on a need-to-know basis.
cv999 does not sell, rent or trade your personal information to unaffiliated companies for marketing purposes. Your data is used solely to operate your account, process transactions and improve your experience on the platform.
Pakistan players have rights over their personal data. You can request a copy of the information cv999 holds about you, ask for corrections, or in certain circumstances request deletion — all by contacting the support team directly.
All PKR transactions — whether through JazzCash, Easypaisa, Raast or bank transfer — are handled via secure, encrypted payment channels. cv999 never stores full card details on its own servers.
cv999 only collects the personal information that is genuinely necessary to operate your account and meet its obligations. We do not collect data for the sake of it — every data point collected has a clear, documented purpose.
If you would prefer not to receive promotional communications from cv999, you can opt out at any time through your account settings or by contacting the support team. Opting out of marketing does not affect your ability to use the platform.
cv999 ("we", "us", "our") is committed to protecting the privacy of every player who uses the platform. This Privacy Policy explains how cv999 collects, stores, uses and shares personal data in connection with the operation of the cv999 website and mobile application, specifically as it relates to players in Pakistan.
By registering an account on cv999 and using the platform's services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the way your data is handled as described here, you should not register or continue using cv999.
This Privacy Policy should be read alongside the Terms and Conditions, which form the broader legal agreement between you and cv999. Where both documents are relevant to a specific matter, both should be read together.
cv999 collects personal data that falls into the following categories. Only information that is necessary for the stated purposes is collected — no excessive or irrelevant data is gathered.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, photo ID | Account registration and KYC verification |
| Contact Data | Email address, phone number, mailing address | Account communications, support, notifications |
| Financial Data | JazzCash/Easypaisa account number, bank details, transaction history | Processing PKR deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Platform security, fraud detection, service improvement |
| Usage Data | Pages visited, games played, session duration, bet history | Personalisation, responsible gaming monitoring |
| Communications Data | Support chat transcripts, email correspondence | Customer service records, dispute resolution |
cv999 does not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for a responsible gaming intervention and with your explicit consent.
cv999 collects personal data through the following means:
The most common way cv999 collects your data is directly from you. This happens when you register an account, complete KYC verification, make a deposit or withdrawal request, contact the support team, or update your profile settings. The information you enter into any part of the platform is collected and stored securely.
When you use the cv999 website or mobile app, certain technical and usage data is collected automatically. This includes your IP address, device identifiers, browser type, pages visited and in-game activity. This data is collected using cookies, session logs and analytics tools. See Section 7 for full details on cookies.
In some cases, cv999 may receive data about you from third parties. This includes identity verification agencies used during KYC checks, payment processors such as JazzCash and Easypaisa who confirm transaction details, and fraud detection services that flag suspicious activity patterns. Data received from third parties is handled with the same level of care as data collected directly.
cv999 uses your personal data only for legitimate, clearly defined purposes. The main uses are outlined below:
Given that cv999 handles real-money transactions in PKR, payment data deserves specific attention. When you deposit or withdraw funds, you provide financial information such as your JazzCash mobile number, Easypaisa wallet details, bank account number or card details.
cv999 does not store full card numbers or banking credentials on its own servers. Payment details are transmitted via encrypted connections directly to the relevant payment processor. cv999 retains only a tokenised reference or the last few digits of an account number for the purpose of identifying the payment method on your account — never the full sensitive credentials.
Transaction records, including deposit and withdrawal amounts, dates and payment method types, are retained as part of your account history. These records are necessary for financial accountability, dispute resolution and compliance with anti-money-laundering obligations. They are kept for a minimum of five years in line with standard financial record-keeping practices.
cv999 uses cookies and similar tracking technologies on its website and mobile application. Cookies are small text files stored on your device that help the platform function correctly, remember your preferences and analyse how the platform is used.
You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the performance or functionality of parts of the platform. For the mobile app, cookie-equivalent tracking can be managed through your device's privacy settings.
cv999 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, financial or regulatory obligations. The general retention principles are as follows:
When data is no longer required and its retention period has expired, it is securely deleted from cv999 systems or irreversibly anonymised so that it can no longer be linked to you as an individual.
cv999 takes data security seriously and has implemented a range of technical and organisational measures to protect your personal information against unauthorised access, loss, destruction or disclosure. These measures include:
While cv999 takes every reasonable precaution, no system connected to the internet can be guaranteed to be completely secure. In the unlikely event of a data breach that affects your personal information, cv999 will notify affected players in a timely manner and take all appropriate steps to mitigate the impact.
As a cv999 player, you have a number of rights in relation to the personal data the platform holds about you. These can be exercised by contacting the support team with your request.
You can request a copy of the personal data cv999 holds about your account. This is commonly known as a Subject Access Request. cv999 will respond within a reasonable timeframe.
If any personal data cv999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many details directly through your account profile.
In certain circumstances, you may request that cv999 delete your personal data. Note that data subject to financial or legal retention obligations cannot be deleted until those obligations are fulfilled.
You can request that cv999 restrict certain processing activities relating to your data while a dispute or investigation is ongoing, rather than deleting it outright.
You can object to your data being used for direct marketing communications at any time. You can opt out through your account settings or by contacting support, and the change will be applied promptly.
Where technically feasible, you can request a copy of your account data in a structured, commonly used format so that you can transfer it elsewhere if you choose.
cv999 is strictly an 18+ platform. The platform does not knowingly collect personal data from anyone under the age of 18. If a person under 18 has registered an account by providing false age information, their account will be closed immediately upon discovery, and any data associated with that account will be deleted, except where retention is required for the purpose of preventing future registration attempts.
Parents and guardians who believe a minor may have accessed cv999 are encouraged to contact the support team immediately. cv999 will investigate and act on all such reports promptly. Responsible gaming tools including account self-exclusion are available and can be applied swiftly where necessary.
cv999 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in technology, or changes in applicable requirements. When updates are made, the revised policy will be published on this page with a new "Last Updated" date.
For significant changes that materially affect how your data is used, cv999 will notify active players via email or an in-platform notification. For minor clarifications or administrative updates, the revised policy will simply be published on this page without a separate notification.
Continuing to use cv999 after an updated Privacy Policy is published constitutes your acceptance of the revised terms. You are encouraged to review this page periodically so that you always know what data cv999 holds and how it is being used.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, the cv999 support team is available 24/7 to assist.
You can reach the team via the live chat feature on the platform at any time. For written privacy-specific requests such as Subject Access Requests or erasure requests, email is preferred so that there is a written record — the support email address is displayed in the footer of this page.
When submitting a data rights request, please include your registered account username and a brief description of your request so the team can process it as efficiently as possible. cv999 aims to acknowledge all privacy-related requests within two business days and to resolve them within 30 days.
For general questions about your account, payments and bonuses, the FAQ page may have what you need without the wait. You can also review the Terms and Conditions and Responsible Gaming pages for related policy information.